Fieldboom was built to help SaaS companies grow faster.
It sounds so simple, but the best way to stop churn and keep your customers happy is to create a regular feedback loop using surveys.
With Fieldboom, you can create a Net Promoter Score survey and embed it right in your app. Better yet, you can customize your survey to collect the contact details of frustrated customers so you can follow up and retain them.
When you give your customers a voice, they feel like they're part of your tribe, will remain engaged and are less likely to churn.
With Fieldboom, you can ask customers which features they need and how those features will impact them. You can then take that feedback and use it to prioritze your product roadmap, so you're building features based on data, not guess work.
Poor customer service is the #2 reason SaaS customers churn — the #1 reason is that your product didn't help the customer achieve their desired outcome, in case you were wondering.
With Fieldboom you can create a CSAT (Customer SATisfaction) survey which is sent to customers after every support interaction. You can then use their feedback to improve the quality of your support and reduce churn.
Using Fieldboom, Teach Starter collects thousands of NPS surveys per month and gets up to a 60% visitor-to-lead conversion rate. Here's how they do it.
I want to understand my market before launch
I want to grow my email list faster
I want to generate more trial sign ups
I want to convert more trial users in to paying customers
I want to reduce my churn rate