5 Problems With Customer Feedback Surveys
A lot of thought goes into creating a solid survey to send out to customers — if you want it to be successful, that is. You need to think about the way you ask questions, what type of rating system you will use and even where you’ll place the survey. Here are five common issues you should avoid with your customer feedback survey to make it the best it can be.
The Future of Feedback: Employee Survey Technology
Surveys aren’t just tools you can use with your customers. They are also beneficial for collecting feedback from employees. You can learn how employees feel about the company, their goals and struggles, what they think you should improve on and what you’re doing well — all things that lead to employee engagement and retention. Here are a few tips on how to make the most of your employee feedback
The Likert Scale Explained (With Examples)
The Likert scale is a series of questions or items that ask your customers to select a rating on a scale that ranges from one extreme to another, such as “strongly agree” to “strongly disagree.” The most important factors in reporting on the Likert scale are consistency in values and cohesiveness in questions or items that are evaluated together. Here are some examples of the scale and also how you should report on it.
How to Kick Off a Feedback Session
Feedback can be a powerful tool for any business. But you need to do more than just collect it if you’re going to get the most from it. You need to learn from the feedback and improve on areas where you’re lacking. Need help understanding and acting on your feedback? Check out these three tips.
5 Tips to Improve Your Customer Feedback Response
Not all feedback is created equally: the best responses come from engaged customers. So, how do you make that happen? Things like asking for feedback as close to your interaction with them and customizing your subject lines are just a few ways you can improve your feedback.
How To Turn Negative Employee Feedback Into Something Positive
No one likes to receive negative survey feedback, especially from employees. But, if you look at it as a way to improve and stop making the same mistakes, you’ll appreciate the bad as much as the good. Here’s what your negative customer feedback reveals about your company and what you should do with it when (not if) you receive it.
Use a Client Exit Survey for Feedback and Referrals
If you ask a customer why they’ve decided to stop using your business, what kind of response do you get? Maybe a polite (but useless) answer — but probably nothing too helpful. But you can get to the heart of the reason with a solid exit survey. That helps you improve on your current services and/or products, which will allow you to increase customer satisfaction and retention going forward. Check out these tips on creating and using customer exit surveys.
How to Fight the In-App Feedback Perception Gap
You know how important feedback is for your app, but it doesn’t always come across to customers that way. Luckily, there are some things you can do to fix that, like reaching out at the right moment, leveraging feedback and using surveys and polls to dig deeper with their responses. Check out more tips to improve user experience and lessen the gap.
Have you read any great posts about customer feedback this week? If so, please share them in the comments section below!