Segmenting your customer base helps you be more relevant and better solve each customer's specific problems. Here's a complete rundown of how to get started.
Poor customer service costs businesses $62 billion each year. Here's how simple customer service surveys can turn your unhappy customers in to raving fans.
Let's look at some examples of amazing customer service from companies like Apple, Chick-fil-A and Trader Joe's. Including one from Samsung that involves a hand-drawn dinosaur!
What do the world's best companies do to engage and retain their employees? That's exactly what we'll uncover, complete with examples and real employee reviews from Glassdoor.
Customer value separates good companies from great companies. Here's a detailed look at what customer value is - and how to deliver it every time.
Nothing will grow your business faster than clear marketing objectives. Here's a simple guide that explains how to create, execute and track the RIGHT objectives for growth.
Customer feedback is the secret weapon of every fast-growing business. Here's how a Voice Of The Customer program can help grow your business faster.
Loyal customers spend 67% more with your business and cost 5x less than new customers. Here's a simple roadmap for creating loyalty with your existing customers.
Looking to switch from SurveyMonkey? Here are the best competitors and alternatives to consider, based on hundreds of real reviews from customers.
Knowing your market size is critical to attracting the right customers and positioning your product. Here are the 3 ways to calculate market size.